Intermittent Wi-Fi in a single wing, suspicious new devices on the LAN, or hardware under warranty often benefit from eyes and hands on site.
A pragmatic provider triages remote first but does not bill you for endless Zoom time when a two-hour visit would end the outage.
Document on-site findings; they feed better remote troubleshooting next time.
Speed matters, but clarity, security, and follow-through matter just as much.
Convenience is not free—you should know when a tool is allowed and when it is not.
The first days set habits—good or bad—for security and productivity.
Distributed work means maintenance windows must be deliberate—and tested.